Air Asia Contact Details / Airasia Contact Phone Numbers in Details

Call Centre

Malaysia +603 8775 4000
Thailand +66 2 515 9999
Indonesia 0804 1 333 333 (within Indonesia only) or +62 21 8089 9099
Singapore +65 6733 9933
China +86 59 2516 7777
Australia 1300 760 330
Others +60 3 8775 4000 (please dial your international prefix followed by the phone number)

Guest Support

Email guestsupport@airasia.com
Malaysia +60 3 8660 4388
Thailand +66 2 515 9999
Others +60 3 8660 4388 (please dial your international prefix followed by the phone number)

Air Asia Airport Sales Stations

Malaysia

Alor Star
Lot 20, Lapangan Terbang Sultan Abdul Halim
06200 Kepala Batas, Alor Star, Kedah

Bintulu
Lot GL.14, Public Concourse, Terminal Building
Bintulu Airport 97000 Bintulu, Sarawak

Kuala Lumpur (Hub)
LCC Terminal, Jalan KLIA S3, Southern Support Zone
Kuala Lumpur International Airport 64000 Sepang,
Selangor Darul Ehsan

Kota Bharu
Ground Floor, Lapangan Terbang Sultan Ismail Petra
16100 Pengkalan Chepa, Kota Bharu, Kelantan Darul Naim

Kota Kinabalu
T2:
Ground Floor, Terminal 2, Kota Kinabalu International Airport
Old Airport Road, Tanjung Aru 88100 Kota Kinabalu, Sabah

Kuching
Ground Floor,
Kuching International Airport 93756 Kuching, Sarawak

Kuala Terengganu
Lot No. 15 & 17, Terminal Building , Sultan Mahmud Airport
21300 Kuala Terengganu, Terengganu

Labuan
Level 1, Labuan Airport Terminal 87008 Wilayah Persekutuan, Labuan

Langkawi
Langkawi International Airport 07100 Padang Mat Sirat, Langkawi

Miri
1st Floor, Miri Airport 98000 Miri, Sarawak

Penang
Lot 3, Departure Concourse, Penang International Airport
11900 Bayan Lepas, Pulau Pinang

Sandakan
Lot 1 & 2, 1st Floor, Terminal Building, Sandakan Airport
90719 Sandakan, Sabah

Sibu
1st Floor, Main Terminal Building, Sibu Airport 96000 Sibu, Sarawak

Tawau
FL 4, 1st Floor, Tawau Airport Building, Jalan Apas-Balung
91100 Tawau, Sabah

Senai
GL 13 Sultan Ismail Airport 81250 Johor Bahru, Johor

Indonesia

Bali
Bandara I Gusti Ngurah Rai, Terminal Keberangkatan International
Bali 80361, Indonesia

Bandung
Ruangan Nombor 34, Bandara Husein Sastranegara
Jalan Pajajaran No 156 Bandung, Jawa Barat, Indonesia

Jakarta
Terminal 1A & Terminal 2D, Departure Hall, Airlines Offices
Soekarno-Hatta International Airport, Cengkareng, Indonesia

Medan
Bandara Polonia, Terminal Keberangkatan Internasional
Medan 20157 Sumatra, Indonesia

Padang
Bandar Udara International, Minangkabau Airport
Jl. Adinegoro, Sumbar, Indonesia

Pekanbaru
Sultan Syarif Qasim II International Airport, Pekanbaru

Solo
Adisumarmo International Airport, Surakarta - 57108, Indonesia

Surabaya
Lobby International Terminal, Juanda International Airport
Jalan Raya Juanda Surabaya, Jawa Timur, Indonesia

Singapore

Singapore
Row No:11, Departure level 2, Singapore Changi Airport Terminal 1 Singapore

China

Macau
Office 20, Mezzanine Level, Passenger Terminal,
Macau International Airport, Taipa, Macau

Xiamen
Sales Counter 21, Departure Hall,
Xiamen Gaoqi International Airport, China

Vietnam

Hanoi
NoiBai Airport, Terminal 1, In’tl Departure Hall, 3rd Floor, Hanoi, Vietnam

Cambodia

Phnom Penh
Phnom Penh Airport Office, 17 Mezzanine Floor of Arrival Domestic Terminal, Phnom Penh Airport, Phnom Penh, Cambodia

Myanmar

Yangon
Yangon International Airport

Sales Offices

Malaysia

Johor Bahru
Lot No. 216 & 217, Festive Street Mall, Danga Bay, Jalan Skudai, 80200 Johor Bahru
KL Sentral Unit 11, Level 1, Stesen Sentral Kuala Lumpur, 50470 Kuala Lumpur

Kota Kinabalu
Lot G24, Ground Floor, Wisma Sabah, Jalan Tun Razak,
88000 Kota Kinabalu, Sabah

Kuching
Wisma Ho Ho Lim, Ground Floor, No. 291, Sub Lot 4, Jalan Abell
93100 Kuching, Sarawak

Miri
Ground Floor, Lot 946, Block 9, Miri Concession Land District,
98000 Miri, Sarawak

Penang
Ground Floor, Kim Mansion, 332, Chulia Street, 10200 Penang.
Subang Ground Floor, Terminal 3, Sultan Abdul Aziz Shah Airport
47200 Subang, Selangor

Tawau
AirAsia Bhd
Tawau Sales Office, TB228, Lot 5 Ground Floor, Wisma MAA Town Ext II, Fajar Complex, Tawau, Sabah,Malaysia.

Indonesia

Bali
Jl. Teuku Umar, No. 1 blok C 11, Denpasar Bali

Batam
Jl. Imam Bonjol, Gedung Jamsostek/Graha Nagoya Mas, Batam, Indonesia

Jakarta
Jl. Boulevard Raya, Blok LA 4, No. 10 Kelapa Gading, Jakarta Utara

Jln. Panglima Polim, No. 105B Blok M, Jakarta Selatan

Medan
Jl. Sisingamangaraja, No 19C Medan, Sumatra Utara, Indonesia

Padang
Hotel Hangtuah, Jl. Pemuda no. 1, Padang Sumatra Barat
25117 Indonesia

Surabaya
Garden Palace Hotel, Jl. Yos Sudarso 11, Surabaya 60271
Indonesia

China

Xiamen
1st Floor, International Trade Building, No.338, Hubingnan Road, Xiamen, China

Shenzhen
Junting Hotel Shenzhen, XY-10, Shenzhen Eastern Road, Shenzhen, China.

Vietnam

Hanoi
No.30 Le Thai To Str., Hoan Kiem Dist., Hanoi City, Vietnam

Ho Chi Minh
Van Phong Ban Ve Tp Hcmc
254 De Tham, P.Pham Ngu Lao, District 1,
Ho Chi Minh City, Vietnam

Cambodia
Phnom Penh
National Road 4, Phnom Penh International airport, Room T6.

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